Ticket Conditions & Refund Policy

Ticket conditions of sale

  • For ticketed events every member of the audience must have a valid ticket.
  • Stanley Arts offers concessions for pensioners and those on universal credit. You may be asked to show proof of your concession.
  • Admission is not guaranteed for latecomers - although it will be offered whenever possible.
  • Ticket holders over 18 consent to the recording and filming of themselves as members of the audience.
  • Stanley Arts reserves the right to refuse admission or attendance to any patron.
  • Mobile phones, pagers and watches should be silenced before entering the Halls.
  • Stanley Arts reserves the right to make any alterations to the advertised programme when it is made necessary by unavoidable causes.

We welcome accredited assistance animals in our spaces or, with notice, we can look after your animal whilst you enjoy the performance.

We are always looking to increase our knowledge and what we can provide so please let us know if there is anything that can improve your experience with us.


Exchange & Refund Policy

  • In the event of a cancellation or postponement of a performance our bookings team will contact audience members as soon as possible. Please ensure that your contact details are correct at the point of booking. Ticket/s for another performance or a full refund will be offered.
  • If you cannot attend a performance, please contact our bookings team as soon as possible. In the first instance Stanley Arts will exchange your tickets for another performance of the same production (subject to availability). 
  • If there is not another performance of the same production, Stanley Arts will offer a full refund (excluding the £1.25 transaction fee) - subject to 24hrs notice before the start of the show time originally booked. (Under no circumstances do we offer refunds for returned tickets after this time.)
  • In special circumstances – decided by the Marketing Manager - tickets can be returned for a credit voucher, valid on specific shows only, or exchanged for another performance at Stanley Arts. Some transaction charges may apply.
  • To qualify for refund or exchange tickets must be booked via the Stanley Arts Box Office system. 
  • Your statutory rights are not affected.
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