FAQ’s

If the answer to any particular question you have is not found below then please do email us at bookings@stanleyarts.org for further assistance.
  • Are you open during the current lockdown that started in January 2021?

    Stanley Arts is closed to the general public for public events at the moment. The Social Cafe and the Yard Bar are both closed.

    The government guidance states that you should travel to work only if necessary and otherwise work from home. The building therefore continues to be open for studio residents who cannot work from home; and is also available for hire for professional rehearsals, film and photoshoots and other appropriate work activity.

  • When will the Social Cafe reopen from the January 2021 lockdown?

    We will not be reopening Stanley Social Cafe until 21st Feb 2021 at the very earliest. If the Jan-Feb 2021 lockdown is extended further we will also stay closed. It is unlikely we will be reopening much before March 2021.

  • What mitigations are you putting in place around the building to combat the spread of viral infections?

    Since the first lockdown in March 2020 we have instigated a range of mitigation strategies to prevent the spread of Covid-19. These include; hand sanitiser dispensers at entrances and in public places, mask wearing in communal spaces, QR codes at entrances, regular cleaning, one-way systems, increased ventilation, staff working from home where appropriate and, during summer 2020 when we were open for socially distanced events, an outdoor bar offering.

  • How do I get a refund or transfer on a ticket booking?

    The quickest way to process a refund or transfer on a ticket booking is to email bookings@stanleyarts.org . Please make sure to include your full name, booking reference, date of booking and information on what help you need.

  • What is the complaints procedure?

    We endeavour to provide the very best customer service to all our visitors; and we strive to maintain the very best relationship with all our neighbours and stakeholders. Having said that, mistakes do happen sometimes, by sin of omission or oversight. Should you wish to make a complaint about any aspect of our operations then send an email to: 

    info@stanleyarts.org

    Or alternatively you can write a letter to:

    Venue Director,
    Stanley Arts
    12 South Norwood Hill
    London
    SE25 5AB

     

© 2021 Stanley Arts Charity No: 1155680