What mitigations are you putting in place around the building to combat the spread of viral infections?
Since the first lockdown in March 2020 we have instigated a range of mitigation strategies to prevent the spread of Covid-19. These include; hand sanitiser dispensers at entrances and in public places, mask wearing in communal spaces, QR codes at entrances, regular cleaning, one-way systems, increased ventilation, staff working from home where appropriate and, during summer 2020 when we were open for socially distanced events, an outdoor bar offering.
From September 2021, we continue to have hand sanitisers, and patrons are welcome to wear masks inside if they feel more comfortable – but it is not mandatory. QR codes are still present at entrances for you to use at your discretion. We maintain a programme of regular cleaning and ventilation to help mitigate against the spread of Covid-19.
How do I get a refund or transfer on a ticket booking?
The quickest way to process a refund or transfer on a ticket booking is to email firstname.lastname@example.org . Please make sure to include your full name, booking reference, date of booking and information on what help you need.
What is the complaints procedure?
We endeavour to provide the very best customer service to all our visitors; and we strive to maintain the very best relationship with all our neighbours and stakeholders. Having said that, mistakes do happen sometimes, by sin of omission or oversight. Should you wish to make a complaint about any aspect of our operations then send an email to:
Or alternatively you can write a letter to:
12 South Norwood Hill